How Pushpendra Technology supports clients and users of our products — channels, hours, response targets and what is covered.
Last updated: 4 October 2026
1. Support channels
Email: info@pushpendratechnology.com — best for detailed issues; please include screenshots and steps to reproduce.
Phone: +91 92170 66771 — during support hours.
Products: each product (PTTalk, PTPanel, Pushpendra Connect, Pushpendra Society, Quick Clean and others) also offers support through its own website, app or help centre.
Website: the Support tab on our contact page.
2. Support hours
Monday to Saturday, 10:00 AM to 7:00 PM IST, excluding national holidays. Requests received outside these hours are handled on the next working day. Critical incidents for clients with a support or hosting plan are monitored outside these hours as described in their plan.
3. Response targets
Critical: live service down or a security issue affecting many users — first response within 4 working hours.
High: a major feature not working, with no workaround — first response within 1 working day.
Normal: a minor bug, question or how-to — first response within 2 working days.
Requests: changes and new features — acknowledged within 2 working days and planned as a change request.
These are first-response targets. Resolution time depends on the issue. If your contract or plan includes a specific service level (SLA), that SLA applies instead.
4. What is covered
Bugs in software we delivered, during the support or warranty period in your agreement
Hosting, servers and domains managed by us under an active plan
Help using our products, according to your subscription
Security guidance and help responding to security incidents in systems we manage
5. What is not covered
New features, redesigns or changes beyond the agreed scope (quoted separately as change requests)
Issues caused by changes made by you or third parties, or by third-party services, plugins and providers
Problems with hosting, email or domains not managed by us
Content updates, unless included in your plan
6. Maintenance and updates
We plan maintenance for low-traffic hours and inform affected clients in advance where possible. Urgent security updates may be applied immediately.
7. Escalation
If you are not satisfied with how a request is handled, reply to the same thread asking for escalation or write to info@pushpendratechnology.com with “Escalation” in the subject line. A senior team member will review it within 1 working day.